A chat contact routed to you is automatically opened in a chat card at the top left of your screen.
To start the conversation, click Accept
Write, or paste, your text and send with Enter ↵ .
To insert a line break in your text, use Shift↵ .
When working with multiple chats you can navigate between them with keyboard's Alt →as seen in Keyboard shortcuts
All actions that you can perform on a chat are found in the chat card menu described below.
In an empty chat card, click on Ask for new contact to get a chat contact from queue routed to this card.
When a chat is ended, by the customer or by you via the chat card menu as described below, the chat's timer stops and you get status Wrap-up.
To close the contact and clear for next, choose one of the following:
Pick new chats from waiting lists. If you have empty chat cards, the chat will be opened in the card that has been empty the longest
When a chat is ended, by the customer or by you via the chat card menu as described below, the chat's timer stops and you get status Wrap-up.
Close the contact and clear for next by clicking End.
Click the menu to see possible actions for each chat.
Assistance gives a possibility to EnquirE or transfer
Telia CallGuide version 10.1. New info since last release is highlighted. ©Telia Sverige AB